Book Your East Bali Nature, Heritage & Culture Tour Now

• Private tour, no sharing with other guests • Flexible itinerary depending on traffic and guest preference • Water sports activities are subject to weather conditions • Suitable for families and elderly guests with normal mobility • Goa Lawah visit is subject to time availability

• Children under 3 years old: Free of charge (no seat provided) • Children 3 – 9 years old: Child rate applies • Children 10 years old and above: Adult rate applies • Child rate includes the same inclusions as adult unless stated otherwise • Child seat / baby seat available upon request (subject to availability)

• Travel insurance is not included in this package • Basic insurance coverage may be provided by individual destinations or activity operators, where applicable • Coverage is subject to each provider’s terms, conditions, and limitations • The tour operator is not responsible for insurance claims provided by third parties • Guests are strongly advised to have their own personal travel insurance

• Full payment is required before the tour date • Booking confirmation will be issued after full payment is received • Unpaid bookings may be automatically cancelled

• Cancellation more than 30 days before the tour date: 0% cancellation fee (full refund) • Cancellation 15–30 days before the tour date: 20% cancellation fee • Cancellation 8–14 days before the tour date: 50% cancellation fee • Cancellation 7 days or less before the tour date, no-show, or last-minute changes: 100% cancellation fee (non-refundable) • Refunds (if applicable) will be processed within 7–14 working days • Bank charges or transfer fees (if any) are borne by the guest

• This cancellation policy applies to all confirmed bookings • Special promotions or third-party activities may have different cancellation terms • Weather-related cancellations will be handled on a case-by-case basis

1️⃣ Do you offer customizable itineraries? Yes. Our tours are flexible and can be adjusted based on your preferences, travel style, and time availability. Please inform us in advance for any customization requests. 2️⃣ Can you accommodate large groups, such as organizations or corporate outings? Absolutely. We have the capacity and expertise to manage large-scale group tours for organizations, companies, and community retreats. Whether it is a corporate team-building event or a large family gathering, we can coordinate multiple vehicles and tailored logistics to ensure a seamless experience for your entire group. 3️⃣ Is this tour private or shared? Most of our tour packages are operated privately with a dedicated vehicle and driver for your group. Certain activities (such as boat transfers or attraction-based experiences) may be shared depending on availability and local operator arrangements. 4️⃣ Who will pick us up and how do we receive confirmation? After your booking is confirmed, our team will send complete driver details via WhatsApp or email. The driver will also contact you directly prior to pickup. 5️⃣ From which areas do you provide pickup services? We provide pickup and drop-off from major tourist areas in Bali and East Java. If your accommodation is located outside our standard service zone, additional charges may apply and will be informed transparently before confirmation. 6️⃣ Can I transfer my booking to another person? Yes, booking transfer is possible. Please inform us at least 24 hours before the scheduled departure with updated participant details. 7️⃣ Are child or baby seats available? Child or baby seats are available upon request. Please inform us during booking to ensure availability. 8️⃣ Do you accept international payments? All payments are processed in Indonesian Rupiah (IDR). International card payments and supported transfer methods are available. Your bank may automatically convert the amount into your local currency. 9️⃣ What should I bring on the tour day? Please bring your booking confirmation (digital copy is acceptable). A valid ID may be required for certain activities. 🔟 What happens in case of weather disruption or operational changes? In rare cases of safety concerns, weather conditions, or operational constraints, adjustments may be made in accordance with our Refund & Cancellation Policy.